Freight Forwarding Operations and Customer Service Agent

DP World is seeking a Freight Forwarding Operations and Customer Service Agent to build and maintain strong relationships with key customers, address concerns, and ensure satisfaction. The role involves managing file creation, assisting with account startups, monitoring compliance, providing documentation, and ensuring seamless transportation logistics. This position is suitable for those with a legal authorization to work in the United States without sponsorship.

Requirements

• Manage file creation and services for freight forwarding.
• Assist with account start-ups.
• Monitor and audit files for compliance.
• Assist clients with export/import documentation.
• Provide complete flight/sailing details.
• Liaise with airlines/ocean lines to procure solutions.
• Provide complete flight/sailing details.
• Provide flight/sailing details to airlines/ocean lines.
• Act swiftly in emergency situations.
• Network with Operations colleagues.
• Knowledge of the operations/logistics industry is expected.

Benefits

• Health benefits
• Life insurance
• Voluntary lifestyle benefits
• Recognition of employee well-being