Customer Service Specialist - IAM

We are seeking a Customer Service Specialist (Internal Account Manager) to support and manage the day-to-day movement of freight, provide valuable insights, and build long-term relationships with customers. Our company is a leading 4PL provider in Australia & NZ, offering tailored transport and warehousing solutions.

Requirements

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally