Customer Service Specialist (IAM)

Competitive Salary: $65,000 - $70,000 + Super + Bonus, At the heart of our service offering are our people and our promise to deliver a no better logistics experience, efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods, We design, build, manage and provide integrated, optimised supply chain solutions, As a Customer Service Specialist (Internal Account Manager), you will be responsible for supporting and managing the day-to-day movement of freight within your portfolio and providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience

Requirements

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally