Client Account Manager

Elite is a trusted automation platform for law firm operations. The Client Account Manager owns the full post-sale lifecycle across a portfolio of high-value law firm clients, driving retention, expansion, adoption, and long-term value realization.

Requirements

• Own a portfolio of strategic clients as their primary point of contact and trusted advisor
• Build deep, multi-threaded relationships with executive and operational stakeholders
• Develop and maintain detailed account plans, including growth strategy, risks, and success metrics
• Maintain accurate CRM records, forecasts, and opportunity tracking
• Identify and execute upsell and cross-sell opportunities aligned to client goals
• Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos
• Drive commercial outcomes while maintaining a customer-first mindset
• Monitor account health, usage trends, and engagement data
• Proactively identify at-risk accounts and execute mitigation plans
• Own renewal strategy in partnership with Sales and Customer Success leadership
• Lead onboarding, adoption strategy, and ongoing success planning
• Deliver training sessions, webinars, and strategic workshops
• Ensure customers are fully leveraging Elite’s platform capabilities
• Translate product value into measurable business outcomes
• Act as internal customer advocate across Product, Engineering, Support, and Marketing
• Provide structured feedback to influence roadmap priorities
• Partner closely with Customer Success, Services, and Sales to deliver seamless customer experience
• Perform other duties as assigned to support departmental and company objectives

Benefits

• Competitive Compensation Package
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program