Global Client Director, Dedicated Accounts

Elite is seeking an accomplished Global Client Director to oversee a single, high-value strategic client relationship, driving long-term success by aligning Elite’s solutions to the client’s business strategy.

Requirements

• Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings.
• Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
• Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
• Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client.
• Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements.
• Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps.
• Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions.
• Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level.
• Perform other duties as assigned to support departmental and company objectives.

Benefits

• Competitive Compensation Package
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Tuition Reimbursement
• Parental Leave
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program