Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving software-related issues while maintaining a high level of professionalism and customer service.
Requirements
- Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
- Develop subject matter expertise in core technologies and at least one other specialized technology area.
- Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
- Educate customers on software functionalities, best practices, and product updates.
- Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Assist with special projects and other duties as assigned.
Benefits
- Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
- Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
- HSA/FSA options and employer-paid disability benefits provided for eligible employees.
- Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
- Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
- Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
- Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
- Bi-annual swag drops for employees
