IT Support Engineer

Role Overview

We are looking for an IT Support Engineer to join our expanding Information and Technical Department. The ideal candidate will have a strong understanding of OS principles, network settings, and office software, as well as excellent communication and service skills.

What You Will Do

The IT Support Engineer will handle user inquiries, resolve typical technical issues, escalate complex incidents, provide user consultations, and maintain documentation.

Why It Might Be a Fit

This role offers a chance to work in a dynamic and innovative team, with opportunities for continuous development and expansion of expertise, as well as a chance to propose and implement ideas.

Requirements

• Understanding of OS principles (Windows/macOS)
• Network settings
• Office software
• Basic IT processes
• Primary technical problem diagnosis
• Communication and service skills
• Ability to clearly and politely communicate with users
• Organization and willingness to learn
• Ability to work according to instructions, document performed actions
• Willingness to quickly learn new tools and processes, attention to detail

Benefits

• Official employment
• 24 calendar days of vacation per year
• Medical insurance after successful completion of the trial period
• Opportunity to propose and implement ideas
• Continuous development and expansion of expertise
• Booking of military personnel on condition of availability of actual military documents