IT Support Engineer

Role Overview

The IT Support Engineer will assist with maintenance and configuration of internal infrastructure, install hardware and software, and resolve problems with computer, network, and infrastructure systems. The role requires working with the wider team to unify and simplify solutions for all regions, embracing IT modernization, and boosting employee productivity.

What You Will Do

The IT Support Engineer will drive change from individual services to unified and simplified solutions, support modern technologies remotely, continuously assess and improve services, and support the day-to-day operation of technology devices across the IT Service Management.

Why It Might Be a Fit

The ideal candidate will have a degree in a relevant IT field, minimum 3 years of relevant work experience, good knowledge of Windows and Macintosh clients, and understanding of Windows server roles and networked workstations.

Requirements

• Degree in relevant IT field or equivalent professional experience
• Minimum 3 years of relevant work experience
• Good knowledge of Windows and Macintosh clients
• Understanding of Windows server roles (AD DS, AD FS, DNS and DHCP) and networked workstations (LAN, WAN, WLAN)
• Basic understanding of network design for multi-office environment
• Experience with firewalls and switches (Fortinet) is an advantage
• Ability to document process
• Experience in wireless networks and troubleshooting wireless issues
• Excellent communication skills (written and verbal) in English and Spanish
• High level of attention to detail
• Collaborative working and decision-making skills

Benefits

• Equal Opportunity Employer
• Diversity and Inclusion Policy
• Recruitment Data Protection Policy