Service Manager - Charging Infra

As a Service Manager - Charging Infra, you will work with the After Sales team to design end-to-end processes for charging station operations and drive cross-functional resolution on customer experience issues.

Requirements

• Design end-to-end processes for charging station operations, maintenance, service response, and field team workflows.
• Define standard operating procedures (SOPs) for recurring activities and ensure adherence across sites.
• Establish governance for software integrations, field team tools, and service workflows.
• Drive Visibility and Cross-Functional Resolution on Customer Experience (CX) Issues
• Streamline Cross-Team Program Management Across various network programs
• Identify bottlenecks and drive continuous improvement initiatives using data-driven insights.
• Train field and operations teams on new processes and tools.
• Ensure documentation is up to date, accessible, and user-friendly.
• Lead process adoption and change management initiatives across the network.
• Identify, evaluate, and onboard common vendors/partners for charging station installation, electrical & power liaisoning, and service execution.
• Create standardized scopes of work and SLAs to ensure consistency in vendor deliverables across geographies.
• Build processes for vendor performance tracking, compliance, and continuous improvement.