Wildix Support Engineer

We're looking for a technically skilled and customer-focused Support Engineer to join our growing team in Manchester. This hybrid role offers the opportunity to work with cutting-edge unified communications and contact centre technologies, specifically Wildix and Puzzel platforms.

Requirements

• Experience with VoIP/telephony systems (Wildix or similar platforms preferred)
• Familiarity with cloud-based contact centre solutions (Puzzel or comparable platforms)
• Solid understanding of networking fundamentals including SIP, RTP, firewalls, NAT, and QoS
• Knowledge of CRM integrations and APIs (experience with Salesforce, Dynamics, or similar is beneficial)
• Windows and Linux troubleshooting experience

Benefits

• Competitive salary: £30,000 - £38,000 depending on experience
• Hybrid working: 2 days per week in our Manchester office
• Comprehensive training and certification pathways in Wildix and Puzzel
• Work with cutting-edge cloud-based CCaaS technology
• Supportive team environment with a customer-first culture
• Career development opportunities within the wider Focus Group