Desktop Support Technician
Follett Software, LLCIllinois, United States
Posted May 29, 2026
Full Time
About the Company
Follett Software is a company that partners with educators to advance a bold vision for education and empowers educators with technology to streamline processes and manage information and resources.
Job Description
We're looking for a Desktop Support Technician to join our team in McHenry, IL. This is a hands-on, hybrid role for someone early in their IT career who is eager to learn, grow, and build a strong foundation in end-user support.
Requirements
- 2-4 years of experience in desktop support, technical support, help desk, or a similar IT support role
- CompTIA A+ and/or Network+ certification strongly preferred
- Strong customer service mindset with a helpful, professional, and responsive approach
- Experience supporting users in a SaaS-based environment
- Experience working with remote, distributed, and global teams
- Working knowledge of Windows and common desktop productivity tools
- Comfort troubleshooting a wide range of end-user technology issues
- Familiarity with identity and access tools, endpoint management, ticketing systems, and common collaboration platforms
- Exposure to AI-enabled workplace tools or experience helping users adopt new technology
- Strong communication skills and the ability to explain technical issues in plain language
- Organized, dependable, and able to manage multiple support requests effectively
- Eager to learn, open to feedback, and motivated to grow within IT support and operations
