L1 Support Hero

We're looking for an enthusiastic French-speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support. You'll handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary.

Requirements

• 1+ years of experience in IT support, help desk, or customer service role within a technical environment
• Fluency in French and English
• Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities with a professional, positive attitude
• Ability to multitask, prioritize, and stay organized in a fast-paced environment

Benefits

• Comprehensive benefits package including health and dental coverage, and paid training/certifications
• Collaborative, on-site work environment with a supportive and friendly team
• Opportunities for career growth, with mentorship from senior technicians and clear advancement paths
• Fun, inclusive workplace culture focused on teamwork and continuous improvement