We're looking for an enthusiastic L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.
Requirements
- 1+ years of experience in IT support, help desk, or customer service role within a technical environment.
- Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities with a professional, positive attitude.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
- A passion for technology and learning — eager to grow and advance within the team.
- Certifications such as CompTIA A+, ITIL, or Microsoft 365 are an asset but not required.
Benefits
- Comprehensive benefits package including health and dental coverage, RRSP matching, and paid training/certifications.
- Collaborative, on-site work environment with a supportive and friendly team.
- Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
- Fun, inclusive workplace culture focused on teamwork and continuous improvement.
- The opportunity to work with modern technology in a growing, innovative MSP environment.
