Voice of the Member Program Manager

The Voice of the Member Program Manager leads Gesa's credit union-wide Voice of the Member (VoM) program and is accountable for its sustained performance, ensuring continued alignment to credit union priorities and measurable value over time.

Requirements

• Define the strategy for building and maturing Gesa's VoM program
• Lead a cross-functional prioritization process for VoM-driven improvements
• Design and oversee feedback programs and research initiatives
• Establish and own governance, standards, and operating rhythms for Voice of the Member
• Own the ongoing performance and evolution of the VoM program
• Identify and escalate systemic experience risks surfaced through VoM insights
• Synthesize feedback from surveys, interviews, operational data, and frontline teams into clear themes and actionable insights
• Develop and manage experience measurement frameworks
• Provide regular executive-level reporting and storytelling that integrates VoM insights into credit union-wide performance reviews, strategic planning, and continuous improvement forums

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs