Customer Success Manager (m/f/d)
Global BlueDusseldorf, North Rhine-Westphalia, Germany
Posted January 8, 2026
Full Time
About the Company
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
Job Description
As a Customer Success Manager, you will be responsible for customer onboarding, training, and ongoing support, working closely with cross-functional teams to deliver a seamless customer experience. The ideal candidate will have fluency in German and good English skills, experience in Customer Success Management or B2B Telesales is an advantage, and good communication and organizational skills.
Requirements
- Fluency in German in word and writing
- Good English skills in word and writing
- Experience in Customer Success Management or B2B Telesales is an advantage
- Well-developed communication and organizational skills
- Customer-oriented thinking with proactive work approach
- Affinity to IT products
- Ability to solve problems and manage conflicts
- Willingness to build and maintain long-term customer relationships
- Good MS Office skills (Excel, Outlook, PowerPoint, etc.)
Benefits
- Competitive salary and benefits
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
