Asilia Africa is seeking a Guest & Engagement Community Specialist to manage guest feedback, online reputation, and community growth across key third-party reviews and social platforms.
Requirements
- 4+ years of experience in hospitality, travel, or tourism, ideally within the luxury or experiential segment.
- Proven experience managing online/social media brand reputation or customer feedback platforms.
- Background in Marketing, Communications, or Customer Experience.
- 2+ years copywriting experience to support brand building response matrix on social channels.
- Experience in analytics, CRM, or data reporting tools an advantage.
- Strong understanding of digital and social platforms (All social channels + platforms like GuestRevu, TripAdvisor, Google Reviews etc.)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance