Guest & Engagement Community Specialist

Asilia Africa is seeking a Guest & Engagement Community Specialist to manage guest feedback, online reputation, and community growth across key third-party reviews and social platforms.

Requirements

• 4+ years of experience in hospitality, travel, or tourism, ideally within the luxury or experiential segment.
• Proven experience managing online/social media brand reputation or customer feedback platforms.
• Background in Marketing, Communications, or Customer Experience.
• 2+ years copywriting experience to support brand building response matrix on social channels.
• Experience in analytics, CRM, or data reporting tools an advantage.
• Strong understanding of digital and social platforms (All social channels + platforms like GuestRevu, TripAdvisor, Google Reviews etc.)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance