Enterprise Customer Success Manager (Named Accounts)
GorgiasToronto, Ontario, Canada
Posted March 25, 2026
Full Time
About the Company
Gorgias is building the platform that makes conversational commerce real.
Job Description
Gorgias is building the platform that makes conversational commerce real, where every interaction between a brand and its customers is a relationship. As an Enterprise Customer Success Manager, you'll own a portfolio of strategic customers and act as a senior partner across business, operations, and technical strategy.
Requirements
- 5+ years in Customer Success, Implementation, Consulting, or similar
- Experience managing complex enterprise customers
- Strong project management and problem-solving skills
- Comfortable operating both strategically and hands-on
- Able to influence stakeholders and drive outcomes without authority
- Curious, structured, and highly ownership-driven
- Experience with ecommerce or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance