Enterprise Customer Success Manager (Named Accounts)

Gorgias is building a platform that makes conversational commerce real, and we're looking for an Enterprise Customer Success Manager to own a portfolio of strategic and complex customers. This is a remote full-time position in San Francisco.

Requirements

• 5+ years in Customer Success, Implementation, Consulting, or similar
• Experience managing complex enterprise customers
• Strong project management and problem-solving skills
• Comfortable operating both strategically and hands-on
• Able to influence stakeholders and drive outcomes without authority
• Curious, structured, and highly ownership-driven
• Experience with ecommerce or support operations is a strong plus
• Passionate about technology, automation, and the future of AI in customer support
• Motivated to continuously learn, improve, and contribute to a growing team environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement