Manager, Professional Services

Role Overview

The Manager of Professional Services is a strategic, client-facing people leader responsible for managing and developing a team of Business Consultants who deliver consulting services across HealthEdge’s software implementation and expansion engagements.

What You Will Do

Directly manage a team of Business Consultants, oversee the successful delivery of software implementation and expansion projects, drive operational efficiency, and serve as a strategic partner to client stakeholders.

Why It Might Be a Fit

The ideal candidate is a proven people leader and delivery-focused operator who brings both strategic perspective and hands-on depth, with a strong ability to build client relationships and operate as a trusted advisor.

Requirements

• 8 or more years of experience in a consulting or professional services role within a technology company operating with a SaaS model
• 3 or more years of direct people management experience, with demonstrated success leading and developing consulting teams
• Bachelor’s degree in Business Administration, Information Technology, or a related field; equivalent experience considered
• Prior health plan industry experience (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental, etc.) strongly preferred
• Experience with Health Plan Claims and Benefits Administration software
• Proven track record leading complex software implementation engagements
• Demonstrated ability to manage project timelines, budgets, and resource allocation to deliver on commitments
• Strong analytical and problem-solving skills, with the ability to negotiate solutions that address the needs of diverse stakeholders
• Excellent written and verbal communication skills, with the ability to tailor messaging for a wide range of audiences
• Demonstrated ability to build strong client relationships and operate as a trusted advisor throughout the engagement lifecycle
• Ability to manage cross-functional relationships and work effectively in a matrixed environment
• Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities
• Proficiency in conflict management and navigating difficult conversations with confidence and diplomacy
• Ability to guide business design, configuration approach, and execution planning as it relates to the HealthRules Payor platform
• Experience with Smartsheet and Salesforce preferred
• HealthRules Payor experience preferred

Benefits

• Annual US base salary range: $132,000 to $147,000
• Full-time, permanent employment
• Exempt FLSA classification
• Hybrid or remote work environment
• Opportunity to work across multiple time zones
• Long periods of time sitting and/or standing in front of a computer using video technology
• May require travel dependent on company needs
• Equal opportunity employer
• Commitment to workforce diversity and inclusion