Customer Support Manager:in (m/w/d) - Software Startup

Customer Support Manager position available at a software startup in Berlin, Germany. The successful candidate will guide customers through difficult moments, analyze problems, and find practical solutions. The role involves taking support requests, maintaining an internal knowledge database, and contributing to the improvement of internal support processes.

Requirements

• First experience in (technical) customer support, ideally in the SaaS field
• Very good German skills (C2) and solid English skills (B2)
• Technical understanding, fast grasp, and fun with digital tools
• Solution-oriented thinking, patience, and a calm demeanor
• Team spirit and the willingness to take on responsibility in a growing company

Benefits

• Competitive salary
• Clear development plan
• Employee Benefits like Wellhub or Germany Ticket
• Yearly Company Offsite
• Weekly-Team Breakfast & Bi-Weekly Lunch
• Regular Team events
• Cooles Office in Berlin with Ping Pong & Darts