Guest Service Agent
Hind ManagementOtago, New Zealand
Posted March 25, 2026
52000 - 54000 NZD
Full Time
About the Company
At Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together.
Job Description
We are seeking a Guest Services Agent to join our team. As a hospitality professional, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and resolving guest queries and complaints. You will be confident in your decision-making and have a strong focus on Health and Safety.
Requirements
- Flexibility to work across a range of rostered shifts
- Ability to prioritise, work to deadlines and remain composed under pressure
- Committed to continuing professional development
- NZQF level 2 or 3 (ANZSCO Skill Level 4) or at least two years of relevant experience
Benefits
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
