Training Specialist (SDQ)
Hire Horatio CXSanto Domingo, Distrito Nacional, Dominican Republic
Posted March 13, 2026
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
Horatio is looking for a highly energetic and results-driven Training Specialist with advanced English to join their team in the Dominican Republic. The ideal candidate will create quality assurance processes, communicate with customers, and provide a best-in-class experience.
Requirements
- Ability to communicate in English clearly, confidently, and enthusiastically
- Strong judgment and service- and solution-oriented approach
- Evaluate associate interactions to identify areas of improvement
Benefits
- Insurance under ARS Humano Royal Plan
- Quarterly performance bonuses
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment
- Growth and development opportunities
- Professional development courses
- Yoga and workout classes
- Community service opportunities
- Discounts at local restaurants and stores