Founding Enterprise Customer Success Manager (AI Search + MarTech)

HireNow Staffing is acting as a direct placement partner for an early-stage startup building the future of marketing through AI-powered search and optimization. The company is seeking a Founding Enterprise Customer Success Manager to own end-to-end success for key enterprise customers and help build the Customer Success function from the ground up.

Requirements

• Own the post-sale customer journey for high-value enterprise accounts, from onboarding through renewal and expansion
• Act as a strategic advisor on AI Search, SEO/GEO workflows, and enterprise adoption best practices
• Manage and influence multiple customer stakeholders, including executive-level decision-makers
• Drive measurable outcomes tied to customer performance, value realization, and long-term growth
• Translate customer needs and insights into clear feedback loops for Product and Engineering teams
• Identify upsell and expansion opportunities, supporting account growth and retention
• Build foundational CS systems, processes, and internal playbooks as an early team member
• Manage a relatively high book of business (30+ accounts) while maintaining high-quality engagement

Benefits

• Additional Compensation: Equity
• Visa Sponsorship: Considered on a case-by-case basis
• Salary: $110,000 – $160,000 base salary