Director of Customer Success
HiyaSeattle, Washington, United States
Posted March 4, 2026
140000 - 215000 USD
Full Time
About the Company
Hiya is a company that's making calls safe, useful, and human again. We're a people-centric company focused on helping each employee grow both personally and professionally.
Job Description
Hiya is a company that's making calls safe, useful, and human again. They're looking for a Director of Customer Success to lead their North America NRR and Gross Retention performance, drive accurate renewal and expansion forecasting, and build strategic relationships with major mobile operator accounts.
Requirements
- 7–10 years of experience in Customer Success, Strategic Account Management, or related post-sale roles
- Minimum 2+ years leading a high-performing Customer Success organization and direct accountability for retention and expansion results
- Demonstrated success owning or materially influencing Net Revenue Retention (NRR)
- Experience managing complex enterprise and/or telecom/mobile operator accounts preferred
- Proven ability to lead, coach, and develop high-performing teams
- Strong judgment in navigating ambiguity, making tradeoffs between competing priorities, and operating with limited resources
Benefits
- Employer-sponsored Insurance
- Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
- Health, flexible spending, and dependent care accounts
- Life, AD&D, and accident coverage, with company-paid life and long-term disability
- 401(k) with 3% company match (via Fidelity)
- Flexible vacation policy and paid company holidays
- Paid parental leave
- Work-from-home equipment stipend
- $1,000 annually to invest in your learning and growth
- $1,000/year in charitable donation matching
- Team lunch 2x per week
