Service Desk Manager

We are seeking a hands-on, strategic, and people-focused Service Desk Manager to join our Asia Office in Lahore. The role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting’s international clients.

Requirements

• Service Delivery Management
• Team & Resource Management
• Client Onboarding & Offboarding
• Compliance & Audit Support
• Quality Assurance & Process Improvement
• ITIL & Governance

Benefits

• Life Insurance
• Paid Time Off
• Retirement Plan