Product Support Analyst

Provide courteous customer service, product support, and application support to customer accounts for Infor products. Develop and maintain effective customer communications, generate hardware parts orders, and resolve customer problems in an accurate and timely manner.

Requirements

• Advanced problem solving and analytic skills
• Ability to work as a self-starter
• Good writing and editing skills
• Excellent communication skills
• Interpersonal and customer service/orientation skills
• Organizational skills
• Solid PC skills with knowledge of various software applications
• Working knowledge of Windows and Linux operating systems
• Working knowledge of SQL query language
• Working knowledge of computer system networking topologies
• Strong command of the English language