Product Support Analyst

Product Support Analysts provide responsive, quality support to Infor customer via phone and remote system access. They are also responsible for documenting this support in the department's Service Now call tracking system. Use and creation of knowledge-based tools and documentation to diagnose, research and resolve technical issues.

Requirements

• 3+ Years Exp
• Advanced problem solving and analytic skills.
• Ability to work as a self-starter researching both problem and solutions from available documentation and resources.
• Good writing and editing skills; excellent communication skills.
• Interpersonal and customer service/orientation skills.
• Organizational skills required to ensure the most effective and timely delivery of service to clients.
• Solid PC skills with knowledge of various software applications used for testing, troubleshooting and call logging.
• Working knowledge of the Windows and Linux operating systems and their associated tools and file structure.
• Working knowledge of the SQL query language.
• Working knowledge of computer system networking topologies, troubleshooting and tools.
• Strong command of the English language to effectively articulate complex ideas.

Benefits

• 4 days WFH per week