Product Support Analyst, Associate

This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products.

Requirements

• Provides initial direct telephone and remote support to customers
• Provides preliminary troubleshooting and rectifies issues
• Assigns priorities on customer issues and routes the cases to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself
• Documents customer contact activity and maintains accurate data on Infor Support Portal
• Handles miscellaneous customer requests and performs support functions for Support Team as required
• Resolves most frequently asked questions via Infor Support Portal, phone, email, and chat with the help of the on-line Knowledge Center
• Works with allied department of Sales, Services and Development to pass related requests to them
• Takes incoming cases/emails and processes them in our support system
• Takes incoming calls for other products as required

Benefits

• Infor is an Equal Opportunity Employer