This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products.
Requirements
- Provides initial direct telephone and remote support to customers
- Provides preliminary troubleshooting and rectifies issues
- Assigns priorities on customer issues and routes the cases to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself
- Documents customer contact activity and maintains accurate data on Infor Support Portal
- Handles miscellaneous customer requests and performs support functions for Support Team as required
- Resolves most frequently asked questions via Infor Support Portal, phone, email, and chat with the help of the on-line Knowledge Center
- Works with allied department of Sales, Services and Development to pass related requests to them
- Takes incoming cases/emails and processes them in our support system
- Takes incoming calls for other products as required
Benefits
- Infor is an Equal Opportunity Employer