Product Support Analyst, Senior

The Product Support Analyst, Senior role at Infor in Sydney, Australia, involves providing advanced Tier 3 Application Support to customers of the Pathway product, specializing in rates accounting/water billing functionality or regulatory modules. Local Government experience and legislation knowledge are desirable.

Requirements

• Substantial experience in supporting enterprise-wide applications
• Skills in T-SQL scripting and understanding of relational databases
• Experience with online multi-user help desk systems and remote access tools
• Ability to analyze complex problems and apply sound problem resolution techniques
• Lateral thinking and adaptability to overcome specific problems or offer viable solutions
• Demonstrable ability to achieve results under pressure and with minimal supervision
• Personal development skills and excellent communication skills
• Ability to develop relationships with customers and colleagues
• Initiative and personal responsibility for accurate and timely completion of work