Customer Success Manager, DeductionsLink

The Customer Success Manager (CSM) for DeductionsLink is responsible for managing and growing client relationships within Inmar’s DeductionsLink business.

Requirements

• Serve as the primary relationship owner for assigned DeductionsLink CPG clients
• Lead client onboarding and establish operational alignment
• Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence
• Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership
• Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationships
• Partner closely with AR Services to ensure consistent service delivery
• Act as escalation point for client concerns or service gaps
• Identify opportunities to improve client processes and enhance value realization
• Collaborate with Product and Data teams to communicate client feedback and enhancement requests
• Analyze deduction activity, aging trends, and dispute data to validate service performance and partner with AR Services on continuous improvement initiatives
• Maintain accurate documentation of client interactions, action plans, and reporting

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs