Service Desk Representative

Service Desk Representative will provide support for desktop hardware, software, and telecommunications equipment. Respond to customer inquiries in person, via phone, email, and chat. Effectively manage issues through multiple forms of inbound requests.

Requirements

• Two-year Associate Degree (field related) or equivalent experience required.
• Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.
• Must have a comprehensive knowledge of computer hardware/software concepts.
• This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Freedom to work from another location even an international destination for up to 30 consecutive calendar days per year.