Junior Customer Service Agent

ip-label is a leading provider of Digital Experience Monitoring through its AI‐powered Ekara platform, serving over 310 enterprise customers worldwide. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.

Requirements

• Strong Web Knowledge
• Solid Network Knowledge
• Good understanding of Systems (Windows/Linux)
• Basic Programming Knowledge
• Strong Analytical Skills
• Technical Proactivity and problem-solving mindset
• Fluency in French and English (written and spoken)
• Excellent Time Management & Productivity
• Strong Communication Skills
• Effective Cooperation & Teamwork
• Solid Problem-Solving Skills
• Demonstrated Initiative (ability to anticipate and act proactively)

Benefits

• Group health insurance
• Meal vouchers
• Performance bonus
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement