Senior Customer Service Agent

Founded in 2001 in France, ITRS is a leading provider of Digital Experience Monitoring through its AI-powered Ekara platform, serving over 310 enterprise customers worldwide. The company is part of ITRS Group and has headquarters in London with teams across the US, Europe, and Asia.

Requirements

• Strong Web Knowledge
• Solid Network Knowledge
• Good understanding of Systems (Windows/Linux)
• Basic Programming Knowledge
• Strong Analytical Skills
• Technical Proactivity and problem-solving mindset
• Fluency in French and English (written and spoken)
• Excellent Time Management & Productivity
• Strong Communication Skills
• Effective Cooperation & Teamwork
• Solid Problem-Solving Skills
• Demonstrated Initiative

Benefits

• Group health insurance
• Meal vouchers
• Performance bonus
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement