Learning and Development - Customer Service Dept. Trainer

Kellermeyer Bergensons Services (KBS) is hiring a full-time Learning and Development - Customer Service Dept. Trainer to design, deliver, and continuously improve training programs for customer experience staff. The role requires experience in customer service training, adult learning principles, and instructional design best practices. KBS offers a range of benefits, including medical, dental, vision, and a 401k plan.

Requirements

• Minimum of three (3) years delivering formal customer service training.
• Prior experience in managing, training, and coaching direct reports.
• Knowledge of adult learning principles and instructional design best practices.
• Strong working knowledge of customer service workflows, escalation management, and issue resolution processes.
• Advanced experience with Microsoft Office, with an emphasis on Excel as well as experience with other business technology applications (SalesForce, NetSuite, etc.).
• Past experience with video training and LMS software.
• Facilities Maintenance industry preferred.

Benefits

• Medical, dental, vision
• Prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Health Insurance
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program