2nd Line Support Engineer / Service Desk Analyst

We are looking for a 2nd Line Support Engineer / Service Desk Analyst to join our team in Manchester. The role involves providing effective solutions to escalated technical issues, providing technical expertise to the business, and working with a broad set of technologies. The role offers the chance to work with emerging technologies, progress to 3rd line support, and gain exposure to a diverse array of technologies.

Requirements

• Background in supporting desktop infrastructure technology
• Broad technical skillset
• Strong customer service ethos
• Passion for technology and resolving queries
• Ability to learn new technologies

Benefits

• Basic salary of up to £25k
• Pension
• Healthcare
• Child vouchers
• On-call allowance and additional paid overtime