Representative, Customer Service

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. As a Customer Service Representative, your primary responsibility is to create positive customer experiences.

Requirements

• High school diploma or equivalent
• At least 2 years of prior customer service experience
• Professional and courteous telephone manner
• High level understanding of privacy and confidentiality related to position
• Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude
• Excellent communication and interpersonal skills
• Proficient with Microsoft Word and Excel
• Proficient keyboarding skills
• Detail oriented and able to function in a fast paced and changing environment

Benefits

• Medical, Dental, and Vision coverage
• 401K plan with a 5% match
• Annual bonus and merit increase eligibility
• Life insurance, and short-term & long-term disability
• Employee Stock Purchase Program
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation
• 5 sick days
• 12 paid company holidays
• 3 paid volunteer days
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment