Customer Activation & Adoption Specialist

Join the Legal Tech Revolution at Litera. Proactively drive product activation, deployment, and early-stage adoption across existing customer accounts. Conduct outbound calls and email outreach to dormant or inactive purchasers, remove activation barriers, guide customers through deployment steps, and ensure successful adoption.

Requirements

• Strong outbound communication skills (phone & email)
• Ability to manage high-volume outreach while maintaining consultative quality
• Comfort navigating CRM systems and tracking structured engagement cadences
• Basic technical fluency to support solution setup workflows
• Highly organized with strong follow-through

Benefits

• Health insurance
• Retirement savings plans
• Generous paid time off
• Supportive work-life balance