Sr. Customer Success Manager
LucidyaAl Ahsa Governorate, Eastern Province, Saudi Arabia
Posted January 15, 2026
Full Time
About the Company
Lucidya is an AI-native CX Intelligence platform transforming how brands understand and engage with their customers through cutting-edge technologies.
Job Description
Lucidya is an AI-native CX Intelligence platform transforming how brands understand and engage with their customers through cutting-edge technologies. We're looking for a Sr. Customer Success Manager to deliver an exceptional customer experience and drive growth, loyalty, and insight at scale.
Requirements
- Learn our products from A-Z and use that knowledge to educate our customers
- Bridge the gap between customer onboarding and gaining value from our services
- Find strategic ways to keep our clients engaged and using our products regularly
- Build strong relationships with our customers rooted in trust and build customer loyalty
- Help our customers set-up and navigate our platform
- Identify which of our products could further bring value to our customers and up/cross-sell
- Monitor and collect customer feedback and communicate it to the wider teams
- Work closely with the Customer Support, Professional Services, Product & Sales team to deliver an exceptional customer experience
Benefits
- Competitive salary
- Benefits package
- Opportunity to work with a cutting-edge AI-native CX Intelligence platform
- Chance to drive growth, loyalty, and insight at scale
