​​Customer Success Consultant - Post-Sales / Solution Delivery
LumiveroDenver, Colorado, United States
Posted April 3, 2026
115000 - 130000 USD
Full Time
About the Company
Lumivero is a leading provider of research and decision software designed to simplify complex data analysis and drive confident decision-making. Offering a suite of tools including Qualitative Research Software, NVivo Training and Consultancy, Field Placement Software, Writing and Reference Management Software, XLSTAT, and Risk Management Software, Lumivero leverages powerful data analysis tools, AI-driven workflows, and expert-developed methodologies to help organizations uncover meaningful insights across academia and enterprise. What sets Lumivero apart is its ability to turn intricate data into actionable clarity, empowering users to discover innovations and make mission-critical decisions with ease.
Job Description
The Customer Success Consultant owns the post-sale customer relationship and is accountable for implementation, adoption, value realization, retention readiness, and expansion identification across an assigned portfolio of customers.
Requirements
- 8+ years in Customer Success, Account Management, or post-sales SaaS roles
- Experience managing complex B2B or enterprise customers
- Strong executive communication and facilitation skills
- Ability to translate product capabilities into business outcomes
- Highly structured, disciplined, and documentation-driven
- Comfortable working cross-functionally in a matrixed organization
Benefits
- Annual base salary is $115k-130k, depending on qualifications
- An annual performance-based bonus to recognize personal excellence
- Annual tech stipend to get what you need to do your best work
- Flexible remote first work environment and a diverse, global team
- Opportunities for career advancement as Lumivero grows
