Customer Success Analyst

Role Overview

As a Customer Success Analyst, you will be responsible for handling 'At Risk' customers, updating customer health information, creating renewal offers, and reporting accurate forecasts. You will work in a fast-paced environment, collaborating with internal departments and management to achieve results.

What You Will Do

Your day-to-day responsibilities will include negotiating contract terms, maintaining account information in CRM, referring potential opportunities to the Sales team, and sharing customer feedback with internal departments.

Why It Might Be a Fit

To succeed in this role, you should demonstrate drive, discipline, customer focus, integrity, mental agility, and detail-orientation. You will work in a highly autonomous role, requiring strong organizational skills and the ability to work cross-functionally with other departments.

Requirements

• Renewals Management or Account Management in the software industry
• Knowledge of CRM systems, preferably Salesforce
• Knowledge and experience reviewing and comprehending contract terms, preferably in software
• Ability to work in a fast-paced environment
• Ability to work cross-functionally with other departments and team members
• Comfortable in a highly autonomous role with strong organizational skills