Senior Specialist, Customer Success, Cybersecurity Payments

Mastercard is seeking a Senior Specialist, Customer Success, Cybersecurity Payments to support the development and delivery of cybersecurity and payment fraud intelligence within the region. The role will manage threat intelligence solution utilization, oversee regional revenue and risk management, and coordinate product launches. The ideal candidate will have experience in leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.

Requirements

• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
• Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
• Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Benefits

• Comprehensive health insurance
• Generous retirement savings plan
• Paid time off
• Professional development opportunities