Customer Care Team Leader
McMillan Shakespeare (MMSG)Melbourne, Victoria, Australia • Adelaide, South Australia, Australia • Gosford, New South Wales, Australia • Sydney, New South Wales, Australia
Posted September 19, 2025
Full Time
About the Company
We are a company that values Diversity, Equity & Inclusion and holds a collective commitment to foster an environment where all differences are valued and respected.
Job Description
As a Team Leader – Customer Service, you will manage one of our busy Customer Service teams who are answering enquires as they come through our 1300 number as well as our general email inbox from our participants (carers and people living with a disability across Australia) and NDIS Service Providers.
Requirements
- Minimum of 2 years’ experience in a Contact Centre Team Leader role
- High level people management skills
- Experience managing teams to Contact Centre based KPIs
- Experience using Amazon, telephony systems, or similar software
- A working knowledge of the NDIS would be desirable, but not essential
Benefits
- Novated leasing benefits and discounts
- 12 weeks paid parental leave and access to our Parents Portal
- Comprehensive learning and development opportunities to support your career growth
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan
