Senior IT Support Analyst
MedReview Inc.New York, New York, United States • California, United States
Posted March 9, 2026
Full Time
About the Company
MedReview Inc., a physician-led payment integrity company, specializes in thorough claim reviews and audits to ensure accurate billing. Leveraging advanced algorithms enriched by machine learning and clinical data, MedReview offers comprehensive services including DRG validations, hospital bill audits, and quality management, resulting in significant savings for clients while maintaining the lowest appeal overturn rate in the industry.
Job Description
The Senior IT Support Analyst will provide front-line support to end users on various technical issues and problems relating to hardware, software and peripherals. The role requires a strong and more in-depth problem-solving acumen in order to diagnose, evaluate and resolve user issues.
Requirements
- Microsoft Windows 10 and higher desktop troubleshooting
- Microsoft Office 365
- Client PC connectivity – VPN, TCP/IP, Ethernet, DNS, DHCP, etc
- Remote Desktop support
- Azure/Intune administration
- Active Directory administration
- Printer/peripheral troubleshooting
- Computer imaging processes
- World class customer service and troubleshooting skills
- Ability to communicate technical information, both in writing and verbal, to end users
- Computer moves/device setup
- New user onboarding
- Inventory/hardware lifecycle management
- IT ticketing system – Creating/modifying/assigning tickets
Benefits
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- 401k Matching
