Service Desk Analyst

Microserve is seeking a Service Desk Analyst to join our team in Edmonton and surrounding areas. The ideal candidate brings strong analytical and troubleshooting skills, can manage both simple and complex technical issues, and is comfortable balancing customer service, problem-solving, and collaboration.

Requirements

• Minimum 1 year of experience in an IT helpdesk environment or similar co-op role
• Experience with Active Directory
• Microsoft Office 365 administration experience
• IT-related diploma (or equivalent) preferred
• Microsoft certifications such as MD-102, MS-900 and AZ-900 or other third-party certifications such as: CompTIA A+, CompTIA Net+, ITIL v4 are considered assets.

Benefits

• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support
• Dog friendly offices