Account Manager, Mid-Market

Middesk is looking for an Account Manager to manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk. The role involves serving as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk, and collaborating with internal teams to capture customer insights and influence product improvements.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role
• Experience managing mid-market customers and driving retention, renewals, and engagement
• Strong relationship management skills, with the ability to engage both operational and executive stakeholders
• Ability to explain technical concepts to non-technical audiences and support product adoption
• A proactive, problem-solving mindset with a focus on helping customers succeed

Benefits

• Competitive salary
• Equity
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements