Strategic Customer Success Manager

We are looking for a Strategic Customer Success Manager to join our Northern Europe team. As a strategic partner, you will work to ensure our customers realize the value from the investment they have made in Miro. You will nurture key stakeholder relationships, build and maintain joint success plans, and act as the voice of the customer within Miro.

Requirements

• 5+ years in a Customer Success or other B2B client-facing role, in a B2B or B2B2C SaaS company as a CSM
• Experience in a strategic consulting firm handling complex accounts is a must for this role
• Consistent track record of handling a strategic portfolio of large Enterprise Accounts
• Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
• Demonstrated examples of building and executing large scale adoption plans
• Fluency in English

Benefits

• Equity
• Wellbeing benefit
• WFH equipment allowance
• Annual Learning & Development stipend