As an Education Consultant specializing in Customer Education, you will play a pivotal role in empowering our customers to maximize the value of our products and services. This involves a dynamic blend of strategic planning, expert delivery, and continuous improvement, all grounded in sound instructional design principles and a keen focus on achieving measurable business outcomes.
Requirements
- Experience: A minimum of 3 years of hands-on instructional design experience is essential, with a significant emphasis on developing and delivering customer-facing training within a Software-as-a-Service (SaaS) environment.
- Facilitation Skills: Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions.
- Knowledge: A strong theoretical and practical understanding of various learning theories (e.g., adult learning principles) and instructional design models (e.g., ADDIE, SAM) is required.
- Technical Proficiency: Proficiency with industry-standard eLearning and content authoring tools (e.g., Articulate 360, Captivate) is expected.
- Organizational Skills: Excellent time management and organizational abilities are non-negotiable.
Benefits
- Generous Paid Time Off
- 401k Matching
- Health, dental, and vision insurance
- Paid parental leave
- Flexible work arrangements
- Professional development opportunities
- Competitive salary
- Comprehensive benefits package