Client Services Project Manager, CX

We are looking for a Client Services Project Manager to lead the implementation of NICE products after a sale is completed through direct or indirect channels. The role involves significant partner and customer interaction, and requires strong communication, professionalism, and the ability to coordinate cross-functional delivery.

Requirements

• Lead end-to-end delivery
• Direct and manage project execution from initiation through closure
• Initiate and align stakeholders (internal + external)
• Bridge the gap between stakeholders by facilitating clear communication, aligning expectations, and translating business needs into actionable delivery plans
• Conduct project kick-offs and establish governance
• Build and manage the project plan
• Resource and dependency management
• Risk, change, and issue management
• Reporting and customer communications
• Relationship management
• Closure and continuous improvement
• Compliance