Lead Client Services Project Manager, CX

Lead Client Services Project Manager, CX at NiCE: a role requiring 8+ years of project management experience, strong analytical skills, and proficiency in project management tools. The ideal candidate will guide complex projects, ensure delivery aligns with scope, timelines, and customer expectations, and drive ownership and accountability.

Requirements

• 8+ years of project management experience leading complex, customer-facing software delivery projects
• Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies
• Experience delivering technical, SaaS, and AI/GenAI projects
• Strong analytical skills with a track record of managing risks, revenue, and escalations
• Excellent communication & expectation management
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI)
• PMP certification required

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and creative work environment
• Equal opportunity employer