Principal Client Services Project Manager, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them.

Requirements

• 15+ years of project/program management experience
• Deep experience delivering complex, enterprise-scale AI Programs
• Proven record of leading AI/GenAI deployments
• Exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes

Benefits

• Full-lifecycle AI/GenAI program leadership
• Experience with conversational AI, LLMs, NLU, and automation
• Evaluation of AI models, data readiness, and performance KPIs
• Hands-on prompt engineering and quality evaluation
• Risk mitigation across AI safety, governance, and compliance
• Cost optimization for AI/ML operations
• Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc.
• PMP required; PgMP or AI PMI preferred